Claims Analyst

Job Summary

The Claims Analyst provides after sales service to our customers by quickly and fairly resolving all disputes while following company policies.
Handle the processing of all claims within specified area to resolve fairly and timely manner based on company policies.
Answer phones with courteous and pleasant Demeanor.
Communicate effectively with manager regards to handling claims problems and trends.
Other duties assigned by management.
Performs duties with minimum supervision of Regional Manager.
Has authority to resolve claims under $3,000
Has responsibility to work all reports and update claims notes
Has responsibility to enter all mail faxes and other communication.
High School Diploma
Some College preferred
4 years experience in carpet claims or industry experience (i.e. Installation, manufacturing, etc.)
Experience and knowledge in manufacturing process
Experience and knowledge in Credit and Accounts Receivable.
Experience with Word, Excel. And 10 key calculator. AS-400 a plus.
Excellent Verbal and written communication
Prefer keyboarding of 40 WPM
Industry certification a plus.

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